What ThinkRoot Delivers

From product clarity to field adoption-here's how I partner

Product Clarity & Platform Positioning

Turn complexity into clarity — and connect with the right buyers.
Whether you're launching something new or sharpening what’s already out there, I help define what you're building, who it’s for, and how to make it land — fast.

Example: Helped reposition GenAI capability across IT and platform workflows for executive buyers.

Demo-Driven Storytelling

Your product’s ‘aha’ moment — made tangible.
From mainstage keynotes to Solution Engineer walkthroughs, I help teams craft demos that simplify the complex, show value fast, and leave a lasting impression.

Example: Designed live demos for Autonomous IT and Agentic AI workflows — used across global keynotes, videos, and field training.

ThinkRoots product clarity and platform positioning
ThinkRoots product clarity and platform positioning
a blowhorn breaking through the noise with demos
a blowhorn breaking through the noise with demos
A rocketship.  full firepower when working with ThinkRoot
A rocketship.  full firepower when working with ThinkRoot
Fractional Firepower

Plug in senior firepower — without the full-time overhead.
For emerging brands and fast-moving teams, I embed quickly to help lead strategy, sharpen your messaging, and drive marketing execution across the board.

Example: Helped a regional care provider revamp their messaging, build sales kits, and break through a saturated market.

Message Architecture

Build the messaging spine your teams can run with.
From positioning docs to value frameworks, I help teams create internal clarity so your product story stays sharp — from sales to marketing to partners.


Example: Built messaging systems used across global campaigns, sales plays, and launch deliverables.

Strategic Enablement Content

Turn technical expertise into adoption-ready material.
I translate deep product knowledge into decks, playbooks, and workshops that make it easier for field teams to sell, and for customers to adopt.
Example: Created enablement for product launches across Japan, Europe, and North America — including SE guides and workshop-in-a-box kits.

A book open with digital messaging coming through. Showing frameworks and value
A book open with digital messaging coming through. Showing frameworks and value
a lightbulb with and arrow going up. depicting the strategic breadth of enablement
a lightbulb with and arrow going up. depicting the strategic breadth of enablement
ServiceNow is the AI company for business transformation and Chad has been a part of that
ServiceNow is the AI company for business transformation and Chad has been a part of that
ServiceNow Strategy & Insight

Insights from a decade inside the platform.
With 10+ years across ServiceNow — from ITOM and CSM to AI — I help partners, customers, and field teams sharpen their story and unlock more value from the platform.
Example: Supported messaging and demo strategy across product generations from ML to GenAI to Agentic AI.